Hello, my name is Norma Zavala and I started working at ALAS in February, 2020. I am a Case Manager and will be working with families. Outside of work, I am a mother, grandma, wife and mother of 1 son, 2 daughters, and I have 2 granddaughters that keep me busy. Some of the values that I have and that are very important to me, and that I know will be fundamental in my work is that I am very responsible, respectful and very honest. One of my achievements was working with the IHSD Agency because when I started I was very afraid that I would not be able to develop necessary skills. But I was surprised because I spent 11 years working there, and that makes me proud despite the fears and challenges that I had over time.